IT Systems Administrator (m/w/d)

    • Job Tracking ID: 512100-766415
    • Job Location: Hamburg, DEU
    • Job Level: Mid Career (2+ years)
    • Level of Education: BA/BS
    • Job Type: Full-Time/Regular
    • Date Updated: May 07, 2021
    • Years of Experience: 2 - 5 Years
    • Starting Date: ASAP
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Job Description:

Today’s business landscape requires companies to flex with changing global requirements and to leverage digital capabilities to meet customer expectations. Fortna helps clients solve the most complex distribution challenges and ensure business continuity. We are an end-to-end design-build firm, delivering data-driven solutions supported by engineering expertise, intelligent software, and best-fit technologies. Our solutions help improve performance, enable growth, and ultimately, drive profitability.

Fortna | Pierau is known for planning and implementing solutions in the areas of intralogistics, supply chain and logistics IT. In 60 years, we have successfully completed more than 2,000 projects for a wide variety of customers in retail and manufacturing. Well-known German and international companies rely on our services.

Fortna | Pierau is a subsidiary of the globally successful US consulting company Fortna - The Distribution Experts.

The IT Systems Administrator will primarily be responsible for supporting the Associates, Hardware and Network in the Germany office. Utilizing the IT Ticketing system, this position will handle Tier 1 and 2 level tickets for local and international users, change management tasks for system changes, build and repair Associate laptops, and perform security modifications in various IT systems. In addition, this position will be involved with IT projects and initiatives. 


  • Acting as primary support technician for the Germany office, with assistance from the Global IT Team.
  • Handling tier 1,2 and some Tier 3 elevated issues for both local and International users via the IT Ticketing system,
  • Creating and using Images to build laptops for associate use
  • Perform hardware swaps for malfunctioning machines and contact appropriate support channels to rectify issues with Fortna hardware
  • Maintaining hardware and software assets and agreements in the IT CMDB
  • Administering and implementing IT services and tools
  • Administering Fortna’s data and document management systems
  • Administering Video Conferencing equipment and software for company updates and client meetings
  • Administering network and server devices and environments
  • Installing and testing of software and hardware upgrades
  • Troubleshooting and resolving system issues as they arise
  • Responding to operational needs and questions of Fortna Associates in a timely manner
  • Establishing network users, environments, directories and security measures
  • Conducting the separation procedures such as disabling all user accounts, backing up data, running and providing reports, and providing access to email and data when required  
  • Perform IT Training sessions for new associates during onboarding, and ensuring associates receive demonstrations of software programs used at Fortna
  • Create documentation and knowledge articles for Fortna systems and procedures
  • Identify opportunities for improving service delivery methods and procedures with direct supervisor
  • Identify ideas that can benefit of the department and the Company with direct supervisor



Experience and Skills:


  • At least 5 years of experience in the operation and support of IT technologies
  • Completed training in the field of information technology or equivalent IT training or degree
  • Experience in the setup and installation of Windows operating systems and MS Office products
  • Good verbal and written knowledge of German and English
  • Ability to document and communicate important items in a clear concise manner for the benefit of a non-technical audience
  • Ability to listen and respond to questions and issues in a positive manner
  • Ability to maintain complete confidentiality
  • Ability to respond immediately and consistently to critical issues
  • Willingness to take ownership of projects and job responsibilities with minimal supervision
  • Ability to motivate team and teach through positive examples
  • Team player mindset who willingly assists others whenever possible
  • Strong interpersonal, organizational, time management and problem solving skills
  • Ability to travel nationally and internationally